Privacy Policy

This Privacy Policy ("Policy") is issued by the operator of psg88 ("psg88", "we", "us", "our") and applies to all personal data collected through the psg88 website at psg88.asia, including the registration process, account management, deposits, wagering activity, and customer support interactions.

This Policy should be read alongside the psg88 Terms & Conditions. Where this Policy refers to psg88 services, it encompasses all game categories offered on the platform, including Sportsbook, Live Casino, Slots, Lottery Magnum, and Plinko.

We are committed to handling your personal data with care, transparency, and in compliance with applicable data protection obligations under our international gaming licence. If you have questions about how psg88 handles your data, please contact us before registering.

psg88 collects personal data in the following categories depending on the nature of your interaction with the platform:

We collect only data that is necessary for the identified purposes. Where optional data fields exist, this is indicated during collection.

psg88 uses the personal data described above for the following purposes:

• Account operation: Creating and maintaining your psg88 account, authenticating logins, and enabling access to platform services;
• Transaction processing: Processing MYR deposits via FPX, Maybank2u, CIMB, Touch 'n Go eWallet, Boost and other accepted methods, and processing withdrawal requests to verified accounts;
• Identity verification (KYC): Confirming your identity and age (21+) as required under our licensing obligations;
• Regulatory compliance: Meeting anti-money laundering (AML) and counter-terrorism financing (CTF) obligations, including transaction monitoring and suspicious activity reporting;
• Responsible gaming: Monitoring player behaviour to identify problem gambling indicators and administering player protection tools such as self-exclusion, deposit limits, and cooling-off periods;
• Customer support: Responding to queries, resolving disputes, and maintaining support records;
• Platform improvement: Analysing usage patterns (in aggregated, non-identifiable form) to improve the psg88 user experience;
• Marketing: Sending promotional communications to Players who have opted in to receive them. You may opt out at any time.

psg88 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the psg88 Terms & Conditions, including account management and transaction processing;
• Legal obligation: Processing required to comply with our licensing conditions, AML/CTF regulations, and applicable law — including identity verification and transaction monitoring;
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement where these interests are not overridden by your data protection rights;
• Consent: Where we rely on consent (for example, for marketing communications), you have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

psg88 does not sell or rent your personal data. We may share your data with the following categories of third parties in the circumstances described:

• Payment processors: Financial data is shared with payment service providers (including FPX network participants, Maybank, CIMB, Touch 'n Go eWallet, and Boost) solely to process your deposit and withdrawal transactions;
• KYC/AML service providers: Identity and financial data may be passed to third-party verification and compliance screening services as required by our licensing obligations;
• Game studio providers: Transaction and session data necessary to operate third-party games on the psg88 platform is shared with licensed game studios under data processing agreements;
• Regulatory authorities: psg88 may be required to disclose personal data to its licensing authority, law enforcement agencies, or financial intelligence units in response to lawful requests or regulatory obligations;
• IT and infrastructure providers: Technical data is processed by hosting, security, and platform infrastructure providers under contractual data protection obligations.

All third parties engaged by psg88 to process personal data are subject to contractual requirements to handle such data in compliance with applicable data protection standards.

The psg88 platform uses cookies and similar tracking technologies to operate the site, authenticate sessions, remember preferences, and analyse usage. The following cookie categories are used:

• Strictly necessary cookies: Required for core platform functionality including login session management. These cannot be disabled without affecting platform operation;
• Performance cookies: Collect anonymous usage data to help psg88 understand how Players navigate the platform and identify areas for improvement;
• Preference cookies: Remember your settings and preferences, such as language or game category defaults;
• Analytics cookies: Allow psg88 to measure the effectiveness of the platform and analyse aggregated behavioural data.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality. By continuing to use psg88 after being informed of our cookie use, you consent to cookies being placed on your device in accordance with this Policy.

psg88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and to meet applicable legal and regulatory obligations. The following general retention periods apply:

• Account and transaction records: Retained for a minimum of five years following account closure, in accordance with AML/CTF regulatory requirements;
• KYC documentation: Retained for a minimum of five years following the end of the business relationship;
• Support communications: Retained for up to three years from the date of the relevant interaction;
• Marketing preferences: Retained until you opt out, after which the opt-out record is retained to evidence your preference.

At the end of applicable retention periods, personal data is securely deleted or anonymised in accordance with psg88's data destruction procedures.

Subject to applicable law and regulatory exceptions, you have the following rights regarding the personal data psg88 holds about you:

• Right of access: Request a copy of the personal data psg88 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to regulatory retention obligations that may override this right;
• Right to restrict processing: Request that psg88 restrict processing of your data in certain circumstances;
• Right to object: Object to processing carried out on the basis of legitimate interests, including for direct marketing purposes;
• Right to data portability: Request that certain personal data be provided to you in a structured, machine-readable format.

To exercise any of these rights, contact psg88 at [email protected]. psg88 will respond to verified requests within 30 days. We may need to verify your identity before processing a data rights request.

psg88 implements technical and organisational security measures appropriate to the risk profile of the data processed, including:

• 256-bit SSL/TLS encryption for all data in transit between your device and psg88 servers;
• Encryption of sensitive data fields at rest within psg88 databases;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular penetration testing and vulnerability assessments of the psg88 platform infrastructure;
• Incident response procedures for detecting, reporting, and managing data security incidents.

While psg88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. Players are encouraged to maintain strong, unique passwords for their psg88 accounts and to enable two-factor authentication where available. If you suspect unauthorised access to your account, contact support immediately.

The psg88 platform is strictly prohibited for individuals under 21 years of age. psg88 does not knowingly collect personal data from persons under 21. If we become aware that personal data has been collected from a person under 21, that data will be deleted and the associated account suspended immediately.

If you are a parent or guardian and believe a minor has accessed psg88 services or provided personal data to psg88, please contact us at [email protected] immediately so that appropriate action can be taken.

psg88 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulatory requirements. When material changes are made, we will notify registered Players via email or a prominent notice on the psg88 platform.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically. Continued use of psg88 services after notification of changes constitutes your acceptance of the updated Policy.

For any questions, concerns, or requests relating to this Privacy Policy or psg88's data practices, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the psg88 platform

psg88 takes all privacy enquiries seriously and will respond to written requests within 14 business days. If you are not satisfied with our response, you may escalate the matter to the relevant regulatory authority overseeing our gaming licence.